Shipping Info
How Long Does It Take To Process An Order?
Please allow 1-3 business days for your order to be processed for shipping. Please note, if you order over the weekend, processing will not start until Monday morning. You will receive another notification when your order has shipped. We make every effort to fulfill orders as quickly as possible.
Expected Shipping Times
United States: 7-14 days
Australia: 7-14 days
New Zealand: 7-14 days
What To Expect After Purchase
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam folder or contact us for confirmation.
If you need any assistance with your order, please contact us immediately at support@wonderlandglow.com. We will not be able to make changes to your order after it has shipped.
Order Changes and Cancellations
After making a purchase, if you need to make a change in the order (address, quantity) or cancel your order, you have 24 hours to reach out to us here: support@wonderlandglow.com
How Do I Check The Status Of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 1-3 business days for the tracking information to become available. If you haven’t received your shipping confirmation email with tracking information 4+ business days after placing your order, please contact us at support@wonderlandglow.com with your name and order number, and we will look into it for you.
We recommend Parcels App for tracking your packages. This tracking number is able to be used to review all tracking updates leading up to the delivery of the package.
Please understand that tracking number data will never include any information regarding when a package will be delivered.
Address Information
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. Please reach out to support@wonderlandglow.com